Privacy
policy.

Collective Exteriors provides lawn care, window cleaning and handyman services in East Dallas, Texas. This policy explains how we handle information through our public website, customer portal, workforce and partner workspaces, and mobile app.

We collect information you provide, information created while delivering a service, and limited technical information needed to operate and protect the app.

• Account and contact details, including your name, email address, phone number, password credentials handled by our sign-in provider, and account-review status.
• Property and service details, including service addresses, access instructions, gate information, pets, requested work, preferred dates, schedules, agreements, quotes, messages and notes you send us.
• Visit records, including booking status, assigned crew, arrival and completion times, property walkthroughs, service reports, and before-and-after or issue photos.
• Payment and billing records, including invoices, payment status and transaction references. Card details are processed by our payment provider; we do not receive or store your complete card number.
• Crew location during an active visit or trip to a scheduled service address. This helps provide arrival information and verify service activity. We do not use the app to track a customer's device location.
• Device, network and security information, including network address, sign-in attempts, challenge results, notification device tokens and basic usage records used to operate the service and reduce fraud, spam and abuse.

We use information to provide and improve the service you request.

• Create and protect accounts, review new registrations, confirm identity and prevent unauthorized access.
• Prepare quotes, schedule and perform visits, assign crews, coordinate routes, document completed work and provide customer support.
• Send booking confirmations, schedule updates, quotes, invoices, payment notices, service reports and account messages.
• Process payments, maintain billing records, manage recurring plans and meet business, tax, accounting and legal obligations.
• Investigate safety, quality, fraud and security concerns and enforce applicable agreements.

We do not sell personal information and do not use it for third-party advertising. We share information only as needed to operate the service, complete requested work, protect the business or comply with law.

• Authorized office staff and assigned crew members can access the information needed for their responsibilities. Access is separated by role.
• When you choose a partner-provided service, that partner can see the assigned request and service information needed to evaluate and perform the work. Partner fees and internal office notes are never shown to customers.
• Companies that provide hosting, authentication, email delivery, maps, payment processing, file storage and app operations may process information on our behalf.
• Information may be disclosed when reasonably necessary to comply with law, respond to valid legal requests, prevent harm or fraud, or protect our rights and users.
• If the business is reorganized, sold or transferred, relevant records may transfer with it subject to this policy and applicable law.

Customers can access only their own services, visits, quotes, photos, reports, messages and invoices. Customer accounts cannot access office tools, staff records, partner payouts, internal notes or business administration. Staff and invited partners receive only the workspace allowed for their assigned role.

Property photos and service reports document site conditions and completed work. They may include visible areas of the service property. Crew location is collected only for active service operations such as directions, check-in, check-out and customer arrival updates. Access to private photos and reports is limited and shared through protected or time-limited links when appropriate.

Payments are handled by a payment provider. We retain invoice totals, payment status, dates and provider references needed to manage your account. If you authorize a recurring plan or save a card, the payment provider may retain the payment method for future authorized charges under your service agreement.

We may send transactional emails and, with device permission, push notifications about account security, visits, crew arrival, quotes, invoices, payments and service reports. You can disable push notifications in your device settings. Essential account, safety, billing and service messages may still be sent by email.

We keep account and service records while your account is active and for as long as reasonably needed for customer service, billing, dispute handling, safety, fraud prevention, accounting and legal obligations. Retention periods vary by record type. Unfinished sign-ups with no service, invoice or message activity may be removed automatically after 30 days.

We use access controls, role separation, account review, sign-in verification, rate limits and private file access to reduce unauthorized access. No online service can guarantee absolute security. Please use a unique password and contact us immediately if you believe your account has been misused.

You may ask to access, correct or delete your account information by emailing hello@collectiveexteriors.com. We may need to verify your identity before completing a request. Some billing, transaction, safety or legal records may need to be retained after an account is closed. You can also update account details in the portal where those controls are available.

Our services and app are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us so we can review and remove it where appropriate.

We may update this policy as our services or legal requirements change. We will post the revised policy here and update the date at the top. Material changes may also be communicated through the app or by email when appropriate.

Questions, privacy requests and account-deletion requests can be sent to hello@collectiveexteriors.com or 214-543-2787. Collective Exteriors serves East Dallas, Texas.